Identity and account review
Before a therapist profile can be marked verified, Seansio’s review workflow compares the account identity with the name and supporting evidence submitted for the professional credential.
Provider licensing
Seansio’s verification workflow helps clients understand which identity and credential details have been reviewed, when follow-up is required, and what they should confirm independently. The issuing licensing authority remains the official source.
License details we review
The review can include profession, license number, issuing authority, jurisdiction, status, expiration date, and supporting documents. A profile is not made verified solely because a file was uploaded.
Jurisdiction and client location
Authorization for online care can depend on where the therapist is licensed and where the client is located during a session. Therapists remain responsible for confirming that they may practice in the relevant location.
Clear verification states
Profiles and administrative queues distinguish pending review, verified, renewal needed, restricted, expired, and rejected states so unresolved credentials are not presented as current.
What the badge does not mean
A Seansio badge reports the platform’s review state at a point in time. It does not guarantee clinical fit, professional competence, treatment outcomes, or that a credential cannot later change.
Renewals and material changes
Therapists can receive renewal reminders and submit updated evidence before an expiration date. A changed, expired, or incomplete credential can return to review and may limit profile visibility.
Independent public confirmation
Clients can use the therapist’s displayed name, profession, jurisdiction, and license details to check the applicable public board or college. That regulator is the authoritative source for current status and discipline.
Corrections and concerns
Therapists can submit corrected documents, and clients can report a credential discrepancy through support. Seansio can send the profile back to review or remove its verified state while the concern is assessed.